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First Data - A Leading Service Provider in Card Payment Systems

Proven Processing Power and Performance, Worldwide

First Data provides a single source for payment processing virtually anywhere and any way our customers want to pay. Our innovative, data-driven solutions help retailers, financial institutions, businesses and government agencies across the globe reduce costs and drive revenue.

With the ability to customise solutions for regional and local needs, First Data delivers a comprehensive range of payment services to more than 5.3 million merchant locations, over 2,000 card issuers and their customers and millions of consumers worldwide. With over 700 million accounts on file, First Data now processes more than 30 billion transactions in 66 countries across six continents.

Providing innovative credit, debit, prepaid and loan processing solutions, First Data is committed to helping its customers meet their customers' needs. Our comprehensive range of operational and back-office solutions, acquirer processing services and POS and ATM management services can add real value to your business.

Processing more payments globally than any other provider, First Data enables customers to efficiently gather, integrate and understand transaction data across payment types. Through harnessing the power of data of all kinds, we help merchants and financial institutions grow their businesses and take advantage of new market opportunities.

First Data continually invests in technology to remain a leader in the card processing industry. A major focus of its global growth strategy is the innovation of new products and penetration in new geographies to maximise the use of its FirstVision solution.

FirstVision is First Data's strategic issuing and consumer finance processing solution and the culmination of years of payments experience gained across the globe. FirstVision represents the ultimate combination of processing power, integration, flexibility and speed to market.

FirstVision meets the needs of virtually all issuing organisations, from small to large banks and retailers, and from one product start-ups to global brands. FirstVision is built on the proven strengths of VisionPLUS, the platform of choice for many of the world's leading issuers. It brings together an advanced processing platform and a comprehensive suite of market-leading, value-added services to meet our clients' business needs across the globe.

Consumer finance processing for financial institutions

First Data offers an established, end-to-end, proven and integrated processing solution from application processing right through to collections and arrears management:

  • Debit, credit, prepaid, corporate, fuel and retail cards
  • Secured loans (second/third charge, auto finance, asset linked)
  • Unsecured loans (personal, retail/POS finance/instalment, revolving)

Our processing platform supports over 700 million card and loan accounts around the world and client portfolios ranging in size from 10,000 to tens of millions. Our global solution is customised at regional and local levels to meet client needs.

With multi-currency and multi-language capabilities, our processing platform provides clients with a single customer view across all portfolios. It is a modular solution with rich functionality, parameter driven to provide faster speed to market.

Acquiring processing and switching services

First Data processes virtually all types of transactions and card types at the point of sale (POS), and we switch between national and international payment schemes. We are a leading pan-European acquirer processor, handling millions of POS and ATM transactions.

  • Front office processing services including acquirer authorisation and issuer and acquirer switching
  • Back office processing including clearing and settlement, interchange control and reporting
  • Value-added services such as dynamic currency conversion; multi-currency processing; risk, fraud and cash management; mobile top-ups, ticketing and loyalty programmes

Merchant acquiring for financial institutions

To assist clients in driving profit from their acquiring businesses, First Data works closely with banking partners across the international region through both joint ventures and revenue sharing agreements. The company currently has such agreements with Halifax Bank of Scotland and Lloyds TSB in the UK, International Card Services in The Netherlands, Scotia Bank in Mexico, BankWest in Australia, Banca Nazionale del Lavoro in Italy plus many more.

POS and ATM management

First Data offers a complete POS terminal management service that delivers advanced terminal functionality, technology and value-added services such as mobile top-ups, dynamic currency conversion, WiFi and TCP/IP for banks and merchants, including:

  • Terminal hardware supply and installation
  • A full suite of implementation services
  • Merchant account management, monitoring and reporting technical help desk

We also offer a complete ATM management service:

  • Supply and installation of hardware and software
  • Implementation services (including device set-up, ATM parameterisation, ATM acquirer account maintenance, infrastructure integration)
  • Support services including cash replenishment and forecasting; operator training; device certification; first line operational support

Value-added services

Integrated with our core processing solution, First Data offers a range of value-added services, including:

  • Business intelligence
  • Fraud and risk management
  • Customer acquisition
  • Campaign management
  • Custom formatting
  • Web enablement

Contact centre, back office and output services

  • Contact centres and customer service
  • Collections and fraud case management
  • Dispute management, retrievals and charge-backs
  • Authorisations
  • Applications and remittance processing
  • First level operational support
  • Hardware and software procurement
  • Data centre services

For best-in-class payments services, fully tailored to regional or local market needs, talk to First Data and discover how to put our intelligence to work for you.

First Data

United Kingdom office:
First Data House
Christopher Martin Road
SS14 9AA
Tel: +44 12 6828 5710
URL: www.firstdata.com